[Project_SAVEnergy(HED)] User research using by 'USER STORY'

USER STORY

MAKING BACKGROUND

We proceed with the research to determine what the main functions of MUST and who the user of this. MUST is the name of this project(SAVEnergy) newly created. This is an abbreviation of Make,Use,Save and Transform energy. 

Our team proceeded user research by in depth interview. While doing research, I felt a difficulty in organizing the research content. And also it was difficult to share the response of the user among the team members. Because we didn’t have any form to compile the output of user interview.

THE FUNCTION OF USER STORY

“user story” form is to research user’s behavior and their goal using in-depth interview. In-depth user interviews are the most common form of qualitative research. More extensive research can include field studies, observing users’ behaviour and asking them about their goals and attitudes. In addition, you can do usability testing to observe user behaviours. So I made this form to organize and analyze user’s mind.

User story shows who is the most important user. So we can define our user and main service to care about user’s need.

MAKING AND USING

This form is ‘user story’

We needed to write down user’s basic information such as age and job.
And we had to check their outdoor activity. Because it is important that we know about user’s real activity behavior in real situation. And we asked their frequency how much they are involved in the activity. Next we asked about their real behavior from prepare point to finish point. We asked what things they are ready before starting the activity. And asked a series of steps that any action during the activity. Then ask them to tell us the worst experience and the most good experience during the process. Thankfully, they gave us a lot of talk in addition to our questions. 

They gave us information about what the functions they need in activity and what the value is important to them. So I made their journey to flow diagram. We wrote their experience in the order. And also wrote their good and bad experience. Based on them, we were able to identify their goals and needs.

EVALUATION OF THE USER STORY

First of all, there was no difficulty in each of the team members to conduct a research interviewed because as a standardized format. After each interviewed, when the collected responses it was easy to clean up. And it was easy to see at a glance. We did not have to clean off because of this format. So we could focus more on analysis. During the interview we could proceed without forgetting our destination. 

But, there were also unsatisfactory things. In-depth interviews carried out with constant interaction between the questioner and respondent than been preparing more questions. Even if the answers out of the question, there is a need for a space to receive and record them. This format has not detailed questions. This is because in order not to narrow the width of the answer. However, we thought that we narrow the width of the questions themselves. So unexpected and extensive enough to come out the answer, it is necessary to prepare it.